Monday, February 1, 2010

Starbucks Drama: You don't have to have espresso to make espresso

I *really* needed to do real work tonight, but the conversation between the two baristas working tonight is just a stunning illustration of the failures of the American education system.

I was only half paying attention - and trying to do real work - and thus missed most of the thread of the conversation, but these choice bon mots floated through. I was trying to do research and took these down, roughly in the order they happened.

1. "If you work hard you'll get raises."

2. "When I go out with my girlfriend, I feel bad because I can't hit on other girls and have a good time. My girlfriend, she's gone now." I wonder why?

3. "People with GEDs and holding down two jobs are lazy. They should be in college."

4. "I'm not quitting, I'm just leaving this Starbucks. And every Starbucks."

5. "You don't have to have espresso to make espresso." This was absolutely the most puzzling statement of the night. I *think* he was talking about the fact that in truth, any coffee bean can be ground into the super-fine blend used for espresso roast, although coffee purists (and Italians) prefer darker roast beans.

6. "Where's Haiti? Isn't it that island? Where that thing happened?" *there are no words*

7. "Why aren't you the shift supervisor? I'm an irresponsible, forgetful screwup." At least he was honest about why an 18-year old with a popped collar was in charge.

8. From a customer: "Currently, what I'm writing on requires a black pen. Do you have a black pen by any chance?" Those were his exact words. Currently, I'm wondering who uses "currently" in casual conversation.

9. "My favorite band isn't my favorite band anymore because the drummer got kicked out. Now, it is like he is standing on the side of the music road waiting for someone to pick him up. He's a good drummer, someone will stop and pick him up because he sells lots of records."

10. In reference to #9: "They weren't better than A-HA." Whoa. Just. Whoa.

11. Also in reference to #9: "They had a lot of old lady band-aids." Band Depends?

12. "Don't put the toasted sandwiches in the toaster. Put them in the microwave. They taste better." Oh. My. GOD. WHY DON'T THEY TELL THE CUSTOMERS THIS!

2 comments:

Anonymous said...

DEAR... DEAR? there was A LOT of stuff they never told the customers... I worked for Starbuck's for quite some time... and Caribou as well...

they don't hire brains--and they don't need to... the job is for morons--esp with all the Super-Automatic Espresso machines that both companies have started moving toward in their stores. Most of the people I worked with were idiots--many lacked social skills... I wish I could back to Omaha, NE 156th & Dodge store in 2003 and see if anyone posted a blog about the day two of my middle-aged (ffs, right?) co-workers broke into a fight using expletives I had never even heard before, let alone used... IN FRONT OF OUR MORNING RUSH... would you believe that neither of them even got a write-up--nor were they terminated?

lol. I wish I could contribute some stories to this... I have several... lol.

Amanda said...

They don't tell the customers that because technically Starbucks "doesn't have" a microwave. More accurately, they don't have one available for customer use. There's usually one in the back for partner use if they brought their lunch or something. I think it has something to do with health codes and the fact that microwaves don't always heat food consistently.

It also removes the liability when someone says "I started talking to my friend and forgot to drink my latte. Now it's cold. Can you microwave it for me???" If we did heat it up, and she then A) got sick from milk that's been in the danger zone for who knows how long, or B) got burned from a hot spot in the milk, Sbux would never hear the end of it.

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